Privacy Policy

1. Introduction

Welcome to Sai Enterprises, operating under the SaiRenovate brand. We are committed to protecting your privacy and handling your data responsibly.

By using our services, this policy explains what we collect, how we use it, and the choices available.

2. Information We Collect

Personal Information

• Contact: Name, phone, email, address, pincode
• Identity: Government ID details when required for verification

Service-Related

• Complaint Details: Issue description, requests, requirements
• Service History: Past services, visits, repair records, preferences
• Uploads: Invoices, images, warranty documents

Account and Technical

• Login: Username, hashed passwords, preferences
• Technical: IP, browser, device, usage patterns
• Communications: Calls, chats, emails

3. How We Use Your Data

• Service Delivery: Process complaints, schedule, track progress
• Technician Assignment: Match by location, expertise, availability
• Support: Respond to inquiries and resolve issues
• Improvement: Analyze feedback to enhance quality
• Account: Maintain account, payments, preferences
• Communication: Updates, reminders, notifications
• Legal: Compliance and protection of rights

4. Data Sharing and Disclosure

We do not sell personal data.

Internal

• Authorized staff: Technicians, support, management as needed

External (limited)

• Legal: When required by law
• Service providers: Vendors under confidentiality
• Protection: Rights, property, and safety

5. Cookies and Tracking

• Essential: Authentication and core functionality
• Preferences: Remember settings
• Analytics: Improve site performance
• Session: Maintain login state

Manage cookies via browser settings; disabling some may affect features.

6. Data Security

Technical

• Password: Secure hashing
• Encryption: In transit and at rest
• Transport: SSL/TLS
• Access Controls: Role-based authorization

Operational

• Audits: Regular assessments
• Backups: Disaster recovery in place
• Training: Staff security awareness
• Incidents: Response procedures

7. Your Rights

• Access: Get a copy of your data
• Correction: Fix inaccuracies
• Deletion: Request removal and account closure
• Deactivation: Temporarily pause account
• Portability: Export in a common format
• Objection/Restriction: Limit certain processing

Contact our Data Protection Officer to exercise these rights.

8. Changes to This Policy

• Email: Significant updates sent to registered users
• Website: Latest policy with updated date
• Service notices: In-app or platform messages
• Consent: Where required for major changes

9. Contact Us